If a manager is unable to see an employee (SSO) in their roster, double-check if the user's manager information is correct. If it isn't, kindly refer them to their agency's Ohio SACWIS coordinator or technical point of contact (TPOC) to make the correction.

We sincerely apologize for the issues you are having with viewing your employee's information. To further assist you, could your employee's name and verify the manager that should be listed on their account?

If the information in the profile is incorrect, we advise reaching out to your agency's Ohio SACWIS coordinator or technical point of contact (TPOC) to make the correction.