Knowledge base
ODJFS CAPS LMS
Client Information
6
Client Information
System Requirements
Mobile Devices
IT Help Desk
Regional Training Center (RTC)
View all 6
Login Related
4
Traditional Login
SSO
SSO and Traditional Login Difference | Information Only
ODJFS – Pilot Link
Account Related
7
Account Issue | Traditional Login
Account Issues | SSO
Locked Account
No Account | More Information Needed
Duplicate Accounts
View all 7
Training Related
10
WBT
ILT/VILT
External Training
Certificates
How Do I receive my Adoption Assessor Credentials?
View all 10
Specific Training
10
Fundamentals of Assessing Safety Training
CW Core 1.0
Preservice Training for Caregivers and Adoptive Families
Resource Readiness
Adult, Child, Baby First Aid/CPR/AED for Licensed Caregivers
View all 10
Non-LMS Related
1
Assessor Role Inquiries
Supervisor/Manager
3
Can't See Employee | Traditional Login
Can't See Employee | SSO
How to Approve Training for Subordinates
Ticket Processing
3
Common Tickets for ODJFS
Traditional Login | Pending Account
SSO | Pending Account
Internal Procedure
Standard Procedure
2
No Response from Admin
No Access to LMS
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
11
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 11
Microsoft Edge | Latest
8
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 8
Firefox Windows and Mac | Latest
7
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 7
Mac Safari | Latest
7
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 7
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples