Support Category: Login Inquiry Specialist Notes:   If the user's UserID is either a combined first and last name or starts with CAP-XXXX, then th...

Support Category: Login Inquiry Specialist Notes: LSS should always direct users to use the Forgot Password link first, before resetting it manually...

Support Category: Login Request Specialist Notes:   Should the Forgot Password link not work, we are permitted to manually reset the user's passwo...