LSS should always direct users to use the Forgot Password link first, before resetting it manually.

Thank you for contacting ODJFS CAPS LMS End-User Support! 

We sincerely apologize for the issues you are having with logging in. To reset your password, kindly utilize the 'Forgot Password' link on the login page http://jfs-ohio.csod.com. Within the next ten minutes, you will receive an email from capslms@csod.com with a link to reset your password.

Should you not receive the email in your inbox, please check your junk, spam, and promotions folder. Please let me know if you have any other questions or require additional assistance.