Information Only! Most Events and Sessions are visible to all users. On Sessions, seats are reserved for the target audience, so the target audience...

Support Category: ILT | Registration, VILT | Registration (select applicable)   Specialist Notes: If the user misses the registration deadline, they w...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) Specialist Notes:   Some ILT Events and Sessions require Prerequisites to be compl...

Support Category: Course Information Inquiry | Evaluation Inquiry Specialist Notes:   Upon completion of a VILT or ILT, the user's status will cha...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) Specialist Notes:   Many courses will have seats reserved for specific groups of u...

Support Category: ILT | Completion Request, VILT | Completion Request (select applicable) Specialist Notes:   ILT/VILTs are usually marked completed w...

Support Category: ILT | Drop, VILT | Drop (select applicable) Specialist Notes:   End users will be given the option to withdraw from a course. St...

Support Category: VILT | Inquiry Specialist Notes:   OCWTP and APS courses are launched through Zoom. With the CAPS Zoom integration, users no longer ...

Support Category: VILT | Inquiry Specialist Notes: In some cases, users will report issues launching their webinars. This is usually done by clickin...

Support Category: VILT | Inquiry Specialist Notes:  There has been an issue where users are having issues accessing Zoom meetings after entering the...