There has been an issue where users are having issues accessing Zoom meetings after entering the passcode. Zoom suspects that this error may be due to user error, as not everyone is affected by it.

As such, the administrators have asked us to gather as much information as possible to isolate the issue. Try to troubleshoot through chat, and escalate should the issue persist along with the steps taken.

We sincerely apologize for the issues you are having with accessing your Zoom meeting. To further assist you, could you provide us with the following information:

1. Which browser are you using?

2. Are you on a desktop, laptop, tablet, or other mobile device?

3. Are you connected to the county network?