Support Category: VILT | Inquiry


Specialist Notes:


In some cases, users will report issues launching their webinars. This is usually done by clicking on the Launch button on the user’s transcript. 


IMPORTANT!


Before providing the user with the below SR, ensure that they have an email listed in their account. Users without an email associated with their account will not be able to access webinar sessions. If the user does not have an email linked to their account, provide them with the VILT | Zoom Meeting No Email SR.

If an email is linked to their account, and they are still unable to access the meeting, kindly provide them with the below SR.


HOW SHOULD WE ASSIST?

Users may request assistance locating the training point of contact for the session. This can be provided to the user after locating it in the course details.


Standard Response:


We sincerely apologize for the continued issues you are having with accessing your webinar. For immediate assistance with launching your meeting, we advise reaching out to your Regional Training Center. You can find your Regional Training Center’s contact information by clicking the following link: https://ohiocaps.org/ocwtp/rtcs/

After selecting your region, you can click on ‘Learn More’ to view the available contact options. Alternatively, you can reach out to the training point of contact listed in the training session’s details. Should you need help locating that information, I will be happy to assist you further.