Support Category: User Account | Locked Specialist Notes: After multiple failed login attempts, a user's account will lock for an hour. We have ...

Support Category: User Account | No Account Specialist Notes:   To find out if a user is supposed to log in via SSO or traditionally with a username...

Support Category: User Account | Multiple Accounts Specialist Notes:   If a user has more than one account, kindly escalate that way the administrator...

Support Category: User Account | Multiple Accounts Specialist Notes: If a user needs multiple accounts merged, they should reach out to RTC.  S...

Support Category: User Account | Other Issues  Specialist Notes: Users may request to stop CAPS LMS email notifications from being sent to their mai...