Example: https://eskillzlivesupport.freshdesk.com/a/tickets/22532

Thank you for contacting ODJFS CAPS LMS End-User Support!

With regard to your issue, we were unable to locate an account for you in the system. We tried searching for an account using the full name and email address you provided. Did you use a different name/email address for your account? If not, is this your first time accessing the system?

Additionally, could you please confirm if you are employed with a county or state agency, either private or public?

We look forward to your response and assisting you further!

If additional assistance is needed, please reach out to the DCY Customer Care Center (https://ohdcy.my.site.com/CustomerCareCenter) via live chat and/or submit a ticket.