Example: https://eskillzlivesupport.freshdesk.com/a/tickets/22192

Thank you for contacting ODJFS CAPS LMS End-User Support!

Kindly note, we have found your account. However, it is inactive. To reactivate your account, kindly reach out to your Regional Training Center. For more information on your Regional Training Center, kindly follow this link: https://ohiocaps.org/ocwtp/rtcs

If additional assistance is needed, please reach out to the DCY Customer Care Center (https://ohdcy.my.site.com/CustomerCareCenter) via live chat and/or submit a ticket. 

Have a great day!

Sincerely,