Some users may encounter an issue where they are unable to move the Caseworker image to the necessary step as instructed. In this case, kindly provide the following SR after ensuring their settings are correct.

Should you find yourself unable to move the caseworker to the correct step as instructed, kindly move the blue slide player at the bottom, all the way to the left and let the audio play all the way through.


After the audio has played in its entirety, the caseworker should then become clickable. Should you have any questions or continue to experience issues, please let us know.