If a user enters chat and states they are unable to access their course evaluation. If the course shows as complete, please use the below SR, as they are not required to take an evaluation for course completion.

If the training does not show complete, and the user is unable to access the evaluation, you may escalate after troubleshooting.

Thank you for contacting End-User Support. I have reviewed your training status and found that the course is complete. You are not required to take an evaluation for this training. Is there anything else I can assist you with?