Should a user who uses SSO state they do not have or cannot locate the CAPS LMS tile under My Apps when logging in via OHID.Ohio.gov, please provide the following SR.

We apologize for the issues you're experiencing. 

Please note that the ODJFS Administrators have advised you to contact the DCY Customer Care Center at https://ohdcy.my.site.com/CustomerCareCenter/s/, as you do not have the CAPS LMS tile under My Apps.