Support Category: User Account | No Account


Specialist Notes:


Although there is a register button on the login page, some SSO accounts are created via a feed from Ohio SACWIS which runs from Sunday to Thursday. Typically, new accounts are created the next day after the user receives an approval notification email. If the user receives a notification email on Thursday, Friday, or Saturday, they will have to wait until Sunday for their account to be created.


Standard Response:


Thank you for your patience. Unfortunately, I was unable to find a CAPS LMS account for you. Please reach out to the DCY Customer Care Center (https://ohdcy.my.site.com/CustomerCareCenter) via live chat for assistance and/or submit a ticket.