The user has 7 days after they have completed a course to access the corresponding evaluation. If the course does not have the evaluation option available and it's been less than 7 days from the date of completion, escalate.

We are sorry to hear that you are unable to access the evaluation for your training. As it has been less than 7 days since the training was completed, we will escalate this issue to the administrators and request it be opened for you.