Some courses may appear complete, but instead of a certificate, the user is given the option to "View the Completion Page". If the course does not have a certificate available, kindly escalate, as this can be an error.

Thank you for your patience while I looked into this for you. Although your training shows as complete, there is no certificate associated with it. I will notify the administrators to ensure this is not an error. Kindly allow me a few moments to create your ticket.