Employees’ accounts are usually deactivated after their departure. Should a user who was a previous employee request copies of their certificates, refer them to their RTC. This goes for both SSO users and users with manual logins.

Do not escalate.

If you are a previous employee in need of your certificates, we advise reaching out to your regional training center (RTC) for further assistance.  

For more information on how to reach your RTC, kindly use the following link: https://ohiocaps.org/ocwtp/rtcs/