When a training is updated, admins may update the user’s transcript to reflect they’ve completed the current version. Should the user state that the credit hours of a course are missing from their certificate, kindly check if the admins have marked them as completed the equivalent. If so, kindly direct the user to the certificate for the equivalent training, where the training hours should be listed.

Thank you for your patience while we investigated your inquiry. After reviewing your transcript, we found that you have completed the equivalent of the course in question. For more details on the credit hours you have earned for the course, kindly review the certificate for [INSERT EQUIVALENT COURSE TITLE HERE]. Please let me know if you have any questions.